Consumer Fraud Alerts & Awareness Platform

Access to trustworthy consumer information should be available to everyone.

Consumer Fraud Awareness (“CFA”, “we”, “us” or “our”) is committed to continuously improving the accessibility, usability and inclusiveness of our website, tools and services so that people can use the Platform with confidence, regardless of ability, device or technology.

Section 01

Our Accessibility Commitment

CFA aims to provide equal and meaningful access to consumer reviews, complaints, business information, fraud-awareness resources, verification tools and support services.

We consider accessibility throughout the design, development, content and maintenance of the Platform. Our objective is to reduce barriers, make information easier to understand and support independent use wherever reasonably possible.

Accessibility is an ongoing responsibility. While we may not achieve perfect accessibility in every area at all times, we are committed to identifying barriers, responding to feedback and making practical improvements.

Section 02

Accessibility Standards and Approach

We seek to align the Platform with recognised accessibility practices, including the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, where reasonably applicable to our services and technology.

Perceivable

Important information should be available in forms that users can see, hear or otherwise understand.

Operable

Navigation and interactive controls should work without requiring a mouse wherever practical.

Understandable

Pages, labels, instructions and error messages should be clear, consistent and predictable.

Robust

Content should be compatible with modern browsers, devices and commonly used assistive technologies.

These guidelines inform our work but do not create a guarantee that every page, feature, file or third-party component will conform fully at all times.

Section 03

Accessible Features Across CFA

Depending on the page or service, accessibility features may include:

semantic page structure and logical heading levels
descriptive page titles, labels and link text
alternative text for meaningful images where applicable
visible focus indicators for keyboard users
consistent navigation and predictable layouts
form labels, instructions and validation messages
sufficient spacing around text and interactive controls
responsive layouts for desktop, tablet and mobile devices
support for browser zoom and text enlargement
plain-language explanations for important consumer and legal information

Section 04

Keyboard Navigation

We aim to make essential functions accessible using a keyboard alone. Users should generally be able to move through interactive content using standard controls such as Tab, Shift + Tab, Enter, Space and arrow keys.

Interactive controls should receive focus in a logical order.
Focus should remain visible when moving between links, buttons and form fields.
Menus, dialogs and forms should be operable without precise pointer movement.
Keyboard focus should not become trapped within a component.

Some specialised widgets or third-party components may behave differently. Please contact support if you encounter a keyboard barrier.

Section 05

Screen Readers and Assistive Technology

The Platform is intended to work with commonly used assistive technologies, including screen readers, screen magnifiers, voice-control software, switch devices and browser accessibility tools.

Actual performance may vary according to the device, operating system, browser, software version, user settings and assistive technology being used. For the best experience, we recommend using current versions of mainstream browsers and assistive tools.

When reporting a compatibility problem, details about your browser, device and assistive technology can help us investigate more effectively. Sharing this information is optional.

Section 06

Colour, Contrast and Readability

We seek to present content in a clear and readable manner by using legible typography, adequate spacing and appropriate colour contrast.

Important information should not rely on colour alone.
Text should remain readable when zoomed or enlarged.
Links and controls should be visually distinguishable.
Instructions should use clear wording and consistent placement.
Decorative visual effects should not interfere with essential content.

Users may also use browser zoom, operating-system display settings, contrast modes or personal stylesheets according to their preferences.

Section 07

Mobile and Responsive Accessibility

CFA is designed to adapt across common screen sizes and orientations. On smaller screens, content may reflow, navigation may collapse and tables may require horizontal scrolling.

Core content should remain available without requiring a desktop computer.
Touch targets should be large enough for practical use where possible.
Pages should support portrait and landscape orientation unless a specific function requires otherwise.
Text and controls should not unnecessarily overlap when zoomed.

Section 08

Documents, Images, Video and Audio

We aim to make important information accessible by providing suitable alternatives where necessary:

Content type	Our accessibility approach	Possible limitation
Images and graphics	Meaningful images should include alternative text or nearby explanatory text.	User-submitted images may not always include complete descriptions
VidVideoo	Important videos may include captions, transcripts or text summaries where practical.	Older or third-party video may not yet include all alternatives.
Audio	Important audio content may be supported by transcripts or summaries.	Live or external audio may have limited alternatives.
PDFs and documents	We aim to use accessible structure for important published documents.	Historical, scanned or third-party files may be less accessible.
Charts and data	Key findings should be explained in surrounding text where possible.	Complex interactive visualisations may require additional assistance.

Where an inaccessible document contains important information, users may request reasonable assistance or an alternative format.

Section 09

Third-Party and User-Generated Content

The Platform may include user reviews, complaint attachments, embedded media, payment services, maps, analytics tools, authentication services, social-media content or links operated by independent third parties.

We encourage accessible practices but cannot control or guarantee the accessibility of external websites, user-generated material or third-party applications. Their accessibility is governed by their own technology, policies and service providers.

Section 10

Known and Potential Limitations

Despite our efforts, some areas may not yet fully meet our accessibility goals. Potential limitations may include:

older or archived pages created before current accessibility practices
scanned files or documents supplied by users or businesses
images submitted without useful descriptions
embedded third-party widgets or media players
complex data tables or interactive verification tools
time-sensitive live content or newly released features
content that has not yet completed accessibility review

We prioritise issues according to user impact, severity, legal requirements, technical feasibility and the importance of the affected service.

Section 11

Testing and Continuous Improvement

Accessibility is considered as part of our ongoing platform development. Our improvement activities may include:

1

Review

Assess pages, components and content for accessibility barriers.

2

Prioritise

Focus first on high-impact barriers affecting essential journeys.

3

Improve

Update design, code, content, labels or alternatives where practical.

4

Reassess

Monitor feedback and test changes as the Platform evolves.

We may use automated testing, manual review, keyboard testing and feedback from users. Automated tools alone cannot identify every accessibility issue, so human experience remains important.

Section 12

Reporting an Accessibility Issue

If you experience difficulty accessing any part of CFA, please contact us at support@consumerfraudawareness.com.

To help us investigate, you may include:

the page address or name of the affected feature
a brief description of what you were trying to do
what happened and the result you expected
your device and browser, if known
the assistive technology used, if relevant and if you are comfortable sharing it
a screenshot, where appropriate and safe to provide

Please do not send passwords, one-time codes, full payment details, identity documents or other unnecessary sensitive information in an accessibility report.

Section 13

Alternative Assistance and Formats

Where reasonably possible, CFA may help users access important information or complete an essential task through an alternative method. Depending on the request, this may include:

the page address or name of the affected feature
a brief description of what you were trying to do
what happened and the result you expected
your device and browser, if known
the assistive technology used, if relevant and if you are comfortable sharing it
a screenshot, where appropriate and safe to provide

The availability, timing and form of assistance will depend on the nature of the request, available resources, security requirements and whether the requested adjustment is reasonable and technically possible.

Section 14

Updates to This Statement

We may update this Accessibility Statement to reflect improvements to the Platform, changes in technology, new accessibility guidance, legal requirements or feedback received from users.

The “Last updated” date at the top of this page identifies the current version. Material changes may also be communicated through the Platform where appropriate.

Need accessibility assistance?

Tell us which page or feature is creating a barrier. Our support team will review the issue and make reasonable efforts to help you access the information or service.